General Terms and Conditions – Fellaz Webshop

1. Definitions

In these Terms and Conditions:

• Fellaz refers to the webshop operated by Fellaz B.V., registered in the Netherlands.

• Customer means any natural or legal person who places an order via the webshop.

• Agreement refers to the distance contract concluded between Fellaz and the Customer for the purchase of products.

• Products refers to all goods offered for sale by Fellaz.

• Website refers to the Fellaz webshop, accessible at [insert URL].

2. Applicability

2.1. These Terms and Conditions apply to all offers, orders, and agreements concluded through the Fellaz webshop.

2.2. By placing an order, the Customer accepts these Terms and Conditions.

2.3. Deviations from these Terms are only valid if agreed upon in writing.

3. Offers and Pricing

3.1. All offers on the Website are non-binding and subject to availability.

3.2. Prices are stated in euros (€) and include VAT unless otherwise indicated.

3.3. Fellaz reserves the right to adjust prices or correct errors at any time without prior notice.

3.4. Promotional offers have a limited validity and are subject to specific terms.

4. Orders and Agreements

4.1. An Agreement is concluded at the moment Fellaz confirms the Customer’s order by email.

4.2. Fellaz reserves the right to refuse orders without providing reasons.

4.3. The Customer is responsible for providing correct and complete order information.

5. Payment

5.1. Payment must be made using one of the secure payment methods available at checkout.

5.2. Orders are processed only after full payment has been received.

5.3. In case of non-payment or issues with payment, Fellaz reserves the right to cancel or suspend the order.

6. Delivery

6.1. Fellaz aims to dispatch orders promptly following payment confirmation.

6.2. Delivery times are indicative and not guaranteed. Delays do not entitle the Customer to compensation.

6.3. Fellaz is not responsible for delays caused by third-party carriers or customs.

6.4. Risk of loss and damage transfers to the Customer upon delivery.

7. Right of Withdrawal (Return Policy)

7.1. Customers within the European Union have the right to withdraw from the Agreement within 14 days of receiving the Product without providing any reason.

7.2. To exercise this right, the Customer must notify Fellaz in writing via [insert email/contact form].

7.3. Returned Products must be unused, undamaged, and in original packaging.

7.4. Costs of return shipping are the Customer’s responsibility unless the return is due to an error on the part of Fellaz.

7.5. After receiving the returned Product, Fellaz will refund the purchase price within 14 days.

7.6. Certain items (e.g., intimate apparel, personal care products) are non-returnable for hygiene reasons.

8. Complaints and Warranty

8.1. Fellaz guarantees that the Products meet the Agreement specifications.

8.2. Complaints about delivered Products must be reported promptly, and in any case within 7 days after discovery.

8.3. If a Product is found defective, Fellaz will, at its discretion, repair, replace, or refund the Product.

8.4. Warranty claims are void if defects are due to improper use, negligence, or intentional damage.

9. Liability

9.1. Fellaz’s liability is limited to the amount of the order concerned.

9.2. Fellaz is not liable for indirect or consequential damages, including loss of profit, except where caused by gross negligence or willful misconduct.

10. Intellectual Property

10.1. All content on the Website, including texts, images, logos, and designs, is the property of Fellaz or its licensors.

10.2. Unauthorized use or reproduction of content is prohibited.

11. Privacy and Data Protection

11.1. Fellaz respects Customer privacy and handles personal data in accordance with applicable data protection laws, including the GDPR.

11.2. Detailed information on how personal data is processed can be found in the Privacy Policy available on the Website.

12. Force Majeure

12.1. Fellaz is not liable for any delay or failure to perform its obligations if such delay or failure results from events beyond its reasonable control (force majeure).

12.2. In the event of force majeure, Fellaz may suspend or terminate the Agreement without liability.

13. Governing Law and Disputes

13.1. These Terms and Conditions are governed exclusively by the laws of the Netherlands.

13.2. Disputes arising from or related to these Terms will be submitted to the competent court in Rotterdam, the Netherlands, unless mandatory law dictates otherwise.

14. Final Provisions

14.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.2. Fellaz reserves the right to amend these Terms and Conditions. Changes will be published on the Website and take effect upon publication.

14.3. Customers are encouraged to review the Terms regularly.