General Terms and Conditions – Fellaz Webshop

1. Definitions

In these Terms and Conditions:

• Fellaz refers to the webshop operated by Fellaz B.V., registered in the Netherlands.

• Customer means any natural or legal person who places an order via the webshop.

• Agreement refers to the distance contract concluded between Fellaz and the Customer for the purchase of products.

• Products refers to all goods offered for sale by Fellaz.

• Website refers to the Fellaz webshop, accessible at [insert URL].

2. Applicability

2.1. These Terms and Conditions apply to all offers, orders, and agreements concluded through the Fellaz webshop.

2.2. By placing an order, the Customer accepts these Terms and Conditions.

2.3. Deviations from these Terms are only valid if agreed upon in writing.

3. Offers and Pricing

3.1. All offers on the Website are non-binding and subject to availability.

3.2. Prices are stated in euros (€) and include VAT unless otherwise indicated.

3.3. Fellaz reserves the right to adjust prices or correct errors at any time without prior notice.

3.4. Promotional offers have a limited validity and are subject to specific terms.

4. Orders and Agreements

4.1. An Agreement is concluded at the moment Fellaz confirms the Customer’s order by email.

4.2. Fellaz reserves the right to refuse orders without providing reasons.

4.3. The Customer is responsible for providing correct and complete order information.

5. Payment

5.1. Payment must be made using one of the secure payment methods available at checkout.

5.2. Orders are processed only after full payment has been received.

5.3. In case of non-payment or issues with payment, Fellaz reserves the right to cancel or suspend the order.

6. Delivery

6.1. Fellaz aims to dispatch orders promptly following payment confirmation.

6.2. Delivery times are indicative and not guaranteed. Delays do not entitle the Customer to compensation.

6.3. Fellaz is not responsible for delays caused by third-party carriers or customs.

6.4. Risk of loss and damage transfers to the Customer upon delivery.

7. Right of Withdrawal (Return Policy)

7.1. Customers within the European Union have the right to withdraw from the Agreement within 14 days of receiving the Product without providing any reason.

7.2. To exercise this right, the Customer must notify Fellaz in writing via hello@fellaz.eu

7.3. If the product is damaged or the packaging is more damaged than necessary to inspect or try the product, we may charge you for the depreciation in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.

7.4. Costs of return shipping are the Customer’s responsibility unless the return is due to an error on the part of Fellaz.

7.5. After receiving the returned Product, Fellaz will refund the purchase price within 14 days.

7.6. Certain items (e.g., intimate apparel, personal care products) are non-returnable for hygiene reasons.

7.7. 

In the event of a complaint, the consumer must first contact the entrepreneur. If the webshop is affiliated with WebwinkelKeur and the complaint cannot be resolved through mutual consultation, the consumer should contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. You can check whether this webshop has an active membership via https://www.webwinkelkeur.nl/leden/.

If the issue still cannot be resolved, the consumer has the option to have the complaint handled by the independent disputes committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this committee involves costs, which must be paid by the consumer to the respective committee.

7.8. 

Right of Withdrawal

For the delivery of products:

When purchasing products, consumers have the right to dissolve the agreement without stating a reason within a period of 14 days. This cooling-off period begins on the day after the product is received by the consumer or a third party designated by the consumer and made known to the entrepreneur.

During the reflection period, the consumer shall handle the product and packaging with care. They shall only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product with all supplied accessories and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to make use of their right of withdrawal, they are required to notify the entrepreneur within 14 days of receiving the product. Notification can be made using the model withdrawal form or another communication method, such as email. Once the consumer has indicated their wish to withdraw, the product must be returned within 14 days. The consumer must provide proof that the product was returned in time, for example with a shipping receipt.

If the consumer has not indicated their intention to withdraw within the timeframes mentioned above, or has not returned the product to the entrepreneur, the purchase becomes final.

For the provision of services:

In the case of services, the consumer has the right to dissolve the agreement without stating a reason within a period of at least 14 days, starting from the day the agreement is concluded.

To exercise the right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the entrepreneur at the time of the offer or at the latest upon delivery.

Costs in case of withdrawal:

The consumer is responsible for the direct costs of returning the product.

If the consumer has already made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This refund is conditional on the product being received by the entrepreneur or conclusive proof of full return being provided. Refunds will be made using the same payment method used by the consumer, unless the consumer explicitly agrees to a different method.

If the product is damaged due to careless handling by the consumer, the consumer is liable for any depreciation in value.

The consumer cannot be held liable for any depreciation in value if the entrepreneur has not provided all legally required information about the right of withdrawal before the agreement was concluded.

Exclusion of the Right of Withdrawal:

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion is only valid if the entrepreneur clearly stated it in the offer, or at least in a timely manner before the contract was concluded.

Exclusion of the right of withdrawal is only possible for products:

• that have been created by the entrepreneur according to the consumer’s specifications;

• that are clearly of a personal nature;

• that cannot be returned due to their nature;

• that are perishable or have a limited shelf life;

• whose price is subject to fluctuations on the financial market beyond the entrepreneur’s control;

• that are individual newspapers or magazines;

• that are audio or video recordings or computer software with broken seals;

• that are hygiene products with broken seals.

Exclusion of the right of withdrawal is only possible for services:

• related to accommodation, transport, restaurant services, or leisure activities to be carried out on a specific date or during a specific period;

• for which the delivery has started with the consumer’s explicit consent before the cooling-off period has ended;

• relating to betting and lotteries.

 

8. Complaints and Warranty

8.1. Fellaz guarantees that the Products meet the Agreement specifications.

8.2. Complaints about delivered Products must be reported promptly, and in any case within 7 days after discovery.

8.3. If a Product is found defective, Fellaz will, at its discretion, repair, replace, or refund the Product.

8.4. Warranty claims are void if defects are due to improper use, negligence, or intentional damage.

9. Liability

9.1. Fellaz’s liability is limited to the amount of the order concerned.

9.2. Fellaz is not liable for indirect or consequential damages, including loss of profit, except where caused by gross negligence or willful misconduct.

10. Intellectual Property

10.1. All content on the Website, including texts, images, logos, and designs, is the property of Fellaz or its licensors.

10.2. Unauthorized use or reproduction of content is prohibited.

11. Privacy and Data Protection

11.1. Fellaz respects Customer privacy and handles personal data in accordance with applicable data protection laws, including the GDPR.

11.2. Detailed information on how personal data is processed can be found in the Privacy Policy available on the Website.

12. Force Majeure

12.1. Fellaz is not liable for any delay or failure to perform its obligations if such delay or failure results from events beyond its reasonable control (force majeure).

12.2. In the event of force majeure, Fellaz may suspend or terminate the Agreement without liability.

13. Governing Law and Disputes

13.1. These Terms and Conditions are governed exclusively by the laws of the Netherlands.

13.2. Disputes arising from or related to these Terms will be submitted to the competent court in Rotterdam, the Netherlands, unless mandatory law dictates otherwise.

14. Final Provisions

14.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.2. Fellaz reserves the right to amend these Terms and Conditions. Changes will be published on the Website and take effect upon publication.

14.3. Customers are encouraged to review the Terms regularly.