Shipping policy

Thank you for choosing Fellaz for your shopping needs. We are committed to ensuring a smooth and enjoyable shopping experience for you from the moment you browse our products to the arrival of your order. This Shipping Policy outlines important details regarding shipping timelines, costs, and guidelines for orders across Europe.

1. General Shipping Information

Shipping Coverage: We ship to addresses all across Europe.
Shipping Days: We dispatch orders Monday through Friday, excluding public holidays.
Order Cutoff Time: Orders placed before 21:00 hours CET are eligible for next-day shipping within the Netherlands and expedited shipping across Europe.
Shipping Confirmation: A confirmation email with a tracking number will be sent once your order is on its way, allowing you to track its progress.

2. Next-Day Shipping

Eligibility: Available for orders within the Netherlands placed before 21:00 hours CET, subject to product availability and payment confirmation.
Delivery: Next-day delivery refers to business days, with orders placed on Friday before 21:00 hours arriving on Monday.

3. Expedited Shipping Across Europe

Delivery Times: While next-day shipping is exclusive to the Netherlands, we offer expedited shipping options for other European countries. Delivery times vary by destination but typically range from 2-5 business days.
Costs: Shipping costs for orders outside the Netherlands are calculated based on the destination, weight, and size of the package. These will be indicated at checkout.

4. Shipping Costs

Within the Netherlands: A standard shipping fee applies to orders below a specified value, with free next-day shipping for orders above this threshold.
European Shipping: Shipping costs for European destinations are determined at checkout based on the delivery location and package specifications.

5. Packaging

Our products are carefully packaged to ensure they arrive in excellent condition, using environmentally friendly materials whenever possible.

6. Tracking Your Order

You can monitor the journey of your package with the tracking information provided in your shipping confirmation email. For any assistance, our customer service team is ready to help.

7. Order Modifications

Please contact us immediately if you need to change your order after placement. We strive to accommodate your requests but cannot guarantee changes after processing has begun.

8. Customer Service

Our dedicated customer service team is here to assist with any inquiries or issues regarding your order or shipping. Don't hesitate to reach out to us.